Phosphor

Empathy, systems and the language of meaningful work

AI Didn’t Break Trust. It Broke the Illusion of Clarity.

Holli Downs 6/10/25 Holli Downs 6/10/25

AI Didn’t Break Trust. It Broke the Illusion of Clarity.

Read More

Your Org Doesn’t Need Another Tool. It Needs a Language.

Holli Downs 5/28/25 Holli Downs 5/28/25

Your Org Doesn’t Need Another Tool. It Needs a Language.

Read More

What to Do When Your Team “Does Research” but No One Reads It

Holli Downs 5/16/25 Holli Downs 5/16/25

What to Do When Your Team “Does Research” but No One Reads It

Read More

UX Debt Isn’t Real. Alignment Debt Is.

Holli Downs 4/23/25 Holli Downs 4/23/25

UX Debt Isn’t Real. Alignment Debt Is.

Read More

What Assumptions Reveal in AI & Us.

Holli Downs 4/9/25 Holli Downs 4/9/25

What Assumptions Reveal in AI & Us.

Read More

Why Innovation Fails (and How We Keep Going)

Holli Downs 3/26/25 Holli Downs 3/26/25

Why Innovation Fails (and How We Keep Going)

Read More

Synthetic Users

Holli Downs 6/28/24 Holli Downs 6/28/24

Synthetic Users

Read More

How UXRs fail the business, each other, and their users

Holli Downs 6/26/24 Holli Downs 6/26/24

How UXRs fail the business, each other, and their users

Read More

Storytelling for (tbd) Empathy

Holli Downs 4/22/24 Holli Downs 4/22/24

Storytelling for (tbd) Empathy

Read More

Aligning Ambitions (Part 1)

Holli Downs 4/19/24 Holli Downs 4/19/24

Aligning Ambitions (Part 1)

Read More

Review: THE ADVANTAGE, Patrick Lencioni

Holli Downs 4/17/24 Holli Downs 4/17/24

Review: THE ADVANTAGE, Patrick Lencioni

Read More

(tbd) Empathy: what?

Holli Downs 4/15/24 Holli Downs 4/15/24

(tbd) Empathy: what?

Read More

This is about empathy in product development (eventually)

Holli Downs 4/5/24 Holli Downs 4/5/24

This is about empathy in product development (eventually)

Read More