This work taught me that research at scale isn’t about doing more; it’s about making what you’ve already learned travel further, live longer, and mean more across the org.

Alignment wasn’t the problem…false alignment was. This case study shows how one structured sprint helped a cross-functional team surface their blind spots, clarify goals, and move forward with shared purpose.

This team didn’t need another survey. They needed someone to make sense of the ones they’d already run. This case study unpacks how a focused UX audit helped them cut through noise and move forward with clarity.